STUDENT COMPLAINTS NOTICE

Students may raise concerns about any LCLS North service, including teaching, administration, fees, staff conduct, IT, library, facilities, student support and wellbeing.

How to complain

Please obtain and complete the Student Complaint Form. You can get a copy from our website, the admin office, or by emailing us at lclsnorth.exam@gmail.com.

Download Complaint Form

What happens next?

  • Informal concerns are normally answered within 5 working days.

  • Formal complaints are acknowledged within 3 working days.

  • A written outcome is normally provided within 15 working days.

  • Students may request a review within 10 working days of the outcome.

All complaints will be handled fairly, impartially and confidentially. Students will not be disadvantaged for raising a genuine complaint.